About Nationwide:

Nationwide are the world\'s biggest building society. In today\'s economic climate, they have a reputation for being open, honest and trustworthy. Underpinning it all is a commercial operation that\'s is competitive and constantly evolving. Right across the business, they are aiming higher, thinking smarter and acting faster than ever before.

Nationwide are looking for people who are proud of what they stand for, and who have the talent and drive to boost their performance further.

About the role:

This is a vital role within the Savings processing centre. The is predominately a back-office role, based within Customer Operations, with some outbound customer contact. Working alongside existing members of staff, your key objective is to learn, understand and process specific ISA related administrative duties in an accurate, efficient, timely and productive manner. You will play a key part in ensuring work volumes are delivered within their Service Level Agreement, whilst providing an exceptional customer experience.

Further to this, the role will require you to have basic telephony and letter writing skills, as on occasions you may need to contact either the customer or other banks and building societies to obtain / clarify information, which will enable you to progress the customer request.

About you:

Experience of working within a financial / customer service based institution is desirable but not essential, as all our advisors will undergo an induction and specific training aligned to the duties you will be required to perform. In addition to this, you will receive coaching and support to further build on your existing skills and to help you make a great contribution to the business during a peak period.

Providing you can demonstrate an ability to thrive in a busy admin role, can bring a positive and professional attitude and a delivery focus we would like to hear from you.

Core Duties:

• Data inputting
• Managing a personal daily workload
• Checking paper applications and scanned applications for completeness
• Updating missing data and identifying anomalies
• Contacting customers for missing/unclear information - either via the phone or in writing
• Processing statements
• Working to targets
• Outbound calls to other ISA providers

• Processing transactions (financial/non financial)
• Processing reports
• Account opening

• PC literate, experience of using systems and confidence learning new ones
• Maths & English GCSE or equivalent - grade C or above
• Demonstrates high levels of accuracy and speed - to process bulk volumes of applications efficiently
• Ability to follow processes/procedures
• Flexibility / Open to change Basic telephony skills
• Basic letter writing skills
• Basic telephony skills
• Effective verbal communication skills - good questioning and listening skills
• Excellent time management and ability to manage your personal workload
• Ability to work under pressure

• Evidence of delivering in a busy administrative or processing role

• Demonstrates a conscientious and diligent approach to all tasks.
• Reliable and dependable - committed to adding value throughout the assignment
• Self motivated and takes pride in delivering a great job
• Positive attitude and willingness to learn
• Professional and personable
• Team oriented

• Business dress - shirt / blouse, trousers / skirt and shoes (jeans / trainers and t-shirts are not permitted)
• There are a number of working patterns available between 6am - 10pm, Monday to Friday. With both full time and part-time hours available. (Saturday working is to be expected even more so during times of high volume.)
• Be signed into the system and ready to work 5 minutes before your \'working pattern\' commences

• Hourly rate - £7.15
• An Incentive bonus paid at the end of the assignment