We are currently recruiting for Customer support advisors to take inbound calls from existing customers for our prestigious client, Sytner Mercedes-Benz based in Swindon Greenbridge. This role is working:
Monday to Friday 08:00 – 18:00
Saturday 09:00 – 17:00
This is a temporary to permanent position
A focused central reservation team handling inbound service enquiries for our existing and prospecting customers. Utilising all workshop hours available capturing quality information and up-sell of service-related products. Achieving high levels of efficiencies.
-Handle incoming service enquiries via telephone, email and live chat.
-Establish and qualify customer needs
-Handling customer objections
-Convert incoming enquiries to bookings
-Understand the brand and associated products
-Enhancing existing customer data to Sytner standards
-Capturing new customer data to Sytner standards
-Meet productivity expectations of volume and results as outlined in monthly performance reviews
-Maintain and adhere to service levels
-Be a flexible team player and be available to suit business hours
-Maintain and adhere to call quality standards
-Effective enquiry management
-Passionate about providing excellent customer service and retaining customers
-Confident working to targets
-Previous sales related experience in either a telephone-based role or face to face sales is desirable.
-Proven track record of achieving your own targets
-Skilled at overcoming objections.
As a member of the Sytner Group you will be recognised and rewarded for your hard work, loyalty and achievements once a satisfactory competency level has been achieved from your training.
With excellent benefits, incentives, training and career development opportunities, joining Sytner Mercedes -Benz will give you a career for the future and not just for now.
If you are interested and you believe you have the relevant experience/attributes/skills.
Please contact the team NOW to register and arrange an interview for immediate start.