Job Title

Parts Advisor

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Field Recruitment

42 Active Positions

Job Description

We are currently recruiting for a Parts advisor who will be providing comprehensive parts sales, advice and support to service and customers promoting parts sales both in the Branch and externally.

Responsibilities include:

  • – Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries
  • – To ensure that all customers and internal parts needs are dealt with promptly and courteously responding immediately to requests for parts
  • – To be continuously and consistently conscious of customer needs providing at all times the highest level of courtesy and service, and promote customer satisfaction and dealership CXI rating
  • – To be fully aware and adhere to the usual trading terms and account procedures of the dealership
  • – To ensure that parts are correctly check against delivery notes and that they are binned accordingly before the delivery note is signed
  • – To ensure that the work area is kept to a high standard of cleanliness and that Health and Safety and COSHH requirements are adhered to all times
  • – To maintain up-dated displays at all times providing high quality merchandising of parts and accessories
  • – To ensure that all exchange and warranty unit returned to the parts department and prepared and returned in the prescribed manner
  • – To maintain a surcharge ledger (exchange / core parts)
  • – To ensure that all chargeable cases are returned to CWG so that suitable credit can be gained
  • – To participate in personal development and attend training courses both internally and externally
  • – To ensure that all procedures for handling cash, credit / debit card accounts are fully adhered to in accordance with CWG policies
  • – To report any stock damage or stock losses to the manager without delay
  • – To assist in stock checks when required
  • – To pack and load parts correctly and be acquainted with all dispatch methods
  • – To maintain great working relationships with colleagues in other departments
  • – Present a professional image continually with CWG branding idenitity at all times
  • – Be prepared to undertake hours of work to suit the business
  • – Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sale product promotions
  • – Assisting with/carrying out of deliveries to customers in the surrounding area and also collect parts from manufactures/ suppliers where necessary.

Required competencies:

  • – Good analytical skills
  • – Proactive approach in maintaining customer standards
  • – Good telephone manner
  • – Attention to detail
  • – Problem solving skills
  • – Organisational and administration skills

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